TERMS & CONDITIONS
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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Abi Cole Aesthetic's relationship with you in relation to this website.
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The term Abi Cole Aesthetics or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
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The services Abi Cole Aesthetics provides to you are subject to the following Terms of Service (“TOS”). Abi Cole Aesthetics reserves the right to update the TOS at any time without notice to you:
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– The terms and conditions checkbox is mandatory where customers have to agree to before checkout in regards to accepting our returns policy, customs fees, and charges (all orders taken at customers risk) and Abi Cole Aesthetics not being held responsible for customs abandoning parcels and acknowledging PRE ORDERS can take 14-21 WORKING days to arrive at the store before being shipped.
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– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
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– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
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– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
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– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.
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– You may not create a link to this website from another website or document without Abi Cole Aesthetics prior written consent.
– Your use of this website and any dispute arising out of such use of the website is subject to the laws of Nigeria.
– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.
– Abi Cole Aesthetics will not be liable for any orders seized by customs, or delayed due to laws governing the products we sell in your country.
– It is the responsibility of the customer to ensure their delivery and contact information are correct and complete before placing their order. Abi Cole Aesthetics is not responsible for delays in delivering orders should this information be incorrect or incomplete and need amending.
– Abi Cole Aesthetics has arranged for one extra delivery attempt to be made at our cost, should a second delivery fail it is up to the customer to pay for a third delivery attempt.
– Abi Cole Aesthetics is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.
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– Abi Cole Aesthetics is not responsible for any loss of income due to non-delivery.
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Abi Cole Aesthetics will not be held liable for complications or adverse reactions arising from treatments carried out by customers who have purchased from Abi Cole Aesthetics.
This includes but is not limited to:
– Loss of earnings of the customer/practitioner or their client
– Loss of reputation caused by complications or adverse reactions to products purchased from Abi Cole Aesthetics
– Any damages financial or otherwise
– Personal injury claims
– Legal fees of the customer or their client arising from legal action regarding complications or adverse reactions.
– Increased insurance premiums arising from claims related to complications or adverse reactions to products purchased from Abi Cole Aesthetics
– Medical bills
Should you have any complications or adverse reactions the liability is that of the manufacturers and any queries or claims should be taken up with the manufacturer of the product in question.​
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Replacement Items
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We reserve the right to replace products at our discretion and in order to request a replacement for us to consider the following requirements need to be met:
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– A photo of the box including batch number
– A photo of the syringe
– A detailed description of the issue
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12 month guarantee on electronics.
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Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We can not guarantee the results of the products and therefore will not replace items based on treatment outcomes.
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We will only replace an item if the original is returned to us for testing within 7 days of delivery.
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Lost, Stolen & Damaged Items
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In the instance that a parcel is lost by a courier we are required to wait for the couriers internal investigation before completing the conclusion of the case. Once this investigation has been completed a replacement or refund can be issued.
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Any lost, stolen, missing, or damaged orders need to be reported to Abi Cole Aesthetics within 24 hours for us to undertake an investigation with a courier. If an item is received damaged we require photographic evidence of the shipping box as it arrived as well as photos of the items purchased as they arrived.
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Order Termination & Account Closure
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We reserve the right to cancel and refund any order that we deem to breach our terms and conditions or that may be linked to behaviour we deem as being unethical or illegal. This includes but not is solely limited to purchases made by individuals we believe not to have the correct insurance, purchases made by other wholesalers without prior consent, individuals or organisations we believe intend to resell our products and services or anyone we believe is acting in a way that will damage our brand.
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In these instances we may close your account and withdraw our services.
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Resale & Sub Distribution
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By purchasing from Abi Cole Aesthetics you agree that the use of all items are for direct business use with clients and or family members and not for re-sale. Abi Cole Aesthetics strictly prohibits the re-sale of items purchased from us without express written consent.
Sales
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Discount codes are not to be used in conjunction with any sale items.
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An order is only accepted when the goods are dispatched, any emails sent to the customer beforehand are simply an acknowledgement of receipt as opposed to acceptance of the order. If we notice that something has been sold to you at the wrong price then we can cancel your order.
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Online Training Courses
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It is the responsibility of the buyer to ensure they have the correct qualifications before purchasing a course. Abi Cole Aesthetics will not issue refunds if you are unable to acquire insurance. Should a course be purchased and you are not qualified to undertake this course any products sent you will need to be returned before a partial refund can be give.
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In-Person Training Courses
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Abi Cole Aesthetics Academy reserves the right to decline admission to any of its training courses, cancel or change planned training courses in terms of dates, locations, and course content. You will of course be notified in advance of any planning changes and an alternative date will be offered if need be. Irrespective of circumstances, we are not liable for perceived potential loss of earnings in the event that your course does not go ahead on the original date booked but we will make every attempt to rebook you onto an alternative training date.
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You must wear suitable clinic wear in the Academy at all times such as scrubs or a uniform and closed toe shoes. Denim and sportswear are not suitable to be worn. Long hair should be tied up, jewellery should be minimum and nails should be cut short.
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If you are running late to the course please call 0906 813 7590 so that we can advise the trainer. If you arrive more than 15 minutes late for the start time of your course you will be permitted into the course but we will not go back over information already covered. No refund will be given if you forfeit your place on the course.
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Should the trainer on the day decide that you have not obtained enough experience to safely complete the treatments taught on the day we will do our best to accommodate you on another course at a reduction of the headline price.
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Cancelling your training course booking
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We understand that sometimes plans change and you may need to change your arrangements. Should you wish to cancel your booking, the issuance of a refund will be at our discretion.
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Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Abi Cole Aesthetics Academy do not provide any cancellation insurance but recommend that you have your own insurance in place should a course be cancelled at last minute either by us or you.
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Abi Cole Aesthetics Academy does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc. If Abi Cole Aesthetics Academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.
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Abi Cole Aesthetics Academy will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.
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Amending your training course booking
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All requests to change a course date must be made in writing to info@abicoleaesthetics.com however Abi Cole Aesthetics Academy cannot guarantee you a place on your chosen alternative course date. If an alternative date can be arranged then we will make efforts to do so.
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Insurance and regulation
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Whilst learning on premises at Abi Cole Aesthetics Academy you will be covered by our insurance policy.
You are responsible for ensuring you can gain appropriate insurance cover to work in your own country you wish to practise in. Abi Cole Aesthetics Academy does not offer refunds if you find you are not able to gain appropriate insurance, or an insurer declines or terminates your insurance.
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You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practise in.
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Contacting Abi Cole Aesthetics Academy
You can contact Abi Cole Aesthetics Academy in any one of the following ways:
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 By telephone on 0906 813 7590
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 By email at  info@abicoleaesthetics.com
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Data Protection
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In booking a training course with Abi Cole Aesthetics Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by Abi Cole Aesthetics.
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Your details will not be transferred to any other third party without your written consent.
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Complaints
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Abi Cole Aesthetics Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of Abi Cole Aesthetics Academy should be made in writing by emailing info@abicoleaesthetics.com
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Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
Abi Cole Aesthetics Academy does not offer refunds for training courses undertaken.
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